06–355 8218 (Palmerston North) | 06–388 2029 (Taihape)
office@carpentersdental.co.nz
332 Broadway Ave, Palmerston North | 97 Hautapu St, Taihape
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FAQs

Frequently asked questions

We’ve collected some of the most common questions we get. Take a look through, and see if these answer your questions. If you don’t find the answer you’re looking for please get in touch with our friendly staff.

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Can I book online?

Yes – please click here to easily make a booking request to see one of our Dentists or Hygienists, or call our team on 06 355 8218 (Palmerston North) or 06 388 2029 (Taihape).

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What do I do if I have a toothache?

Contact us on 06 355 8218 (Palmerston North) or 06 388 2029 (Taihape) straight away, and we can make an appointment for you.

I can’t make it to my appointment. What should I do?

Send us an email, call or leave us a voicemail, and we can reschedule your appointment. We appreciate if you can let us know well in advance, so we can offer your slot to another patient.

I prefer a certain dentist. Can I request them?

Of course. We respect that everyone has a preference, and to make your choice easier, we have a range of practitioners to choose from.

How can I pay?

Payment is required on the day of your appointment. We offer the following payment methods: cash, cheque, credit/debit card, Farmers Card, Q Card, Farmlands Card, and Work and Income payments

If you would like to set up an automatic payment to get your patient account into credit please contact us and we can provide you with the Carpenters Dental Bank account number and reference details.

Do you do Work and Income quotes?

Certainly. Please contact our Palmerston North or Taihape clinic and speak with our friendly reception staff who can help.

Why do I need to see a hygienist?

A hygienist’s job is to help keep your mouth in a good state of oral health, by helping to keep your teeth clean, providing you with advice, and giving treatment for any gum issues, including gum disease. Seeing a hygienist regularly can also help prevent cavities.

Can you treat children?

Yes, we can see any member of your family, regardless of age. There is a free service for children aged up to 12, provided through your local primary school. For more information about these services, please get in touch with your school or your Well Child provider. If your child is aged between 13 and 18, they are entitled to free dental care either at our practice, or through our mobile dental units. Please note orthodontic treatment is excluded from the free service.

Why do I have bleeding gums?

This is more common than you think. There can be a number of reasons for bleeding gums, including gingivitis, pregnancy, or just being overzealous with floss. If you have concerns, contact us to make an appointment to have it checked out.

Can I have treatment while I am pregnant?

Yes. However, it can depend on which trimester you are in, so we prefer to assess your situation on a case-by-case basis.

What if I don't want X-rays?

Your dentist will explain why they want to take an X-ray during your treatment. We now use digital X-rays, significantly reducing exposure to radiation. At the end of the day, it is your decision, and we will respect it.

Call 06–355 8218 or book online for an appointment

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  • Book Online
  • Services
  • The Magic of Dentistry
  • FAQs
  • Team
  • Contact
Carpenters Dental